The TWP Rescue Call Center provides support for audio, video, and lighting issues, regardless of the brand or software involved. Our team offers guidance and advice on resolving technical challenges, though we may not be able to solve every issue remotely. Our goal is to help as an extra set of "eyes" to support your team.

Yes, a representative from your organization must be available on-site to communicate directly with our technicians. This representative should be comfortable following our advice and be familiar with your equipment’s safety guidelines and any warranties in place. Remember, we are here to advise only; please do not attempt any actions that feel beyond your comfort level.

We assist requests on a first-come, first-served basis and respond as time and resources allow. If we are unable to get to your request immediately, we’ll still do our best to help within our service hours. Please note that this service is offered between 5 am and the end of the day, and we address requests as they come in.

Terms & Conditions

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By enlisting any assistance from TWP Rescue, you are agreeing to the following terms and conditions.

1. Scope of Assistance: This support service covers audio, video, and lighting systems, regardless of brand or software. Assistance is advisory only. You should only perform actions you feel comfortable with; TWP (or parent companies) is not liable for any damage to equipment resulting from actions taken during or after our advisory support. Additionally, TWP (or parent companies) is not responsible for any loss of revenue, disruptions to services, or reputational impact due to unresolved issues, even if advice was provided.
2. On-Site Communication Requirement: A representative from your organization must be present and able to communicate effectively with our technicians during the support session. This representative is responsible for following all equipment and safety guidelines and should review any warranties or existing service agreements before attempting repairs.
3. Availability and Response: Support is offered on a first-come, first-served basis, as time and resources permit. This service does not cover emergency repairs or on-site interventions; it is strictly for remote guidance and advice.
4. Scheduling and Notification: This service operates on an as-needed basis, with no advance scheduling required. Requests outside of the service hours (5 am to end of the day) will not be addressed until the next Sunday.
5. Disclaimer of Warranties: While we strive to provide effective guidance and solutions, we cannot guarantee a resolution to all issues. Our goal is to serve as a second set of "eyes" to help address technical challenges. TWP (or parent companies) reserves the right to discontinue or withdraw this free service at any time without notice.